Documentation is Communication

Documentation is communication.
Photo by Jan Kahánek on Unsplash
When I was an administrator at a school and I had concerns about a direct report’s performance, I looked for past notes and documentation regarding observations, conversations, and other feedback. I found nothing. This was a person that had many complaints from all different constituents in the school over many years and yet there was nothing in writing. This could mean that someone might not have received clear and timely feedback about their performance and at the very least if they did, there was no follow-up to clarify goals and expectations. This does not serve anyone well: the person struggling in the job, the supervisor, and ultimately if you are in a school, the students. Documentation is a form of feedback. It leads to clarity and direct communication. There are likely few surprises when you document in a timely and clear manner.